Returns & Exchanges
At TAO Clean, we want you to be completely satisfied with your skincare tools, which is why we offer a 45-day money-back guarantee on all devices. If you are not happy with your purchase, you can return your items for a full refund or exchange within the specified timeframe.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.
Print Your Label
Once your return is approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.
Pack Your Device
Carefully pack your TAO Clean device and all original accessories into the original packaging to ensure it remains protected during transit.
Drop Off and Refund
Drop your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing