Frequently Asked Questions
Everything you need to know about keeping your skin and smile TAO Clean.
How does the UV sterilization technology work?
Our patented UV-C cleaning stations use medical-grade ultraviolet light to eliminate 99.9% of germs and bacteria from your toothbrush or facial brush while they dry, ensuring a hygienic experience every time.
When will my order ship?
Standard orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email. Domestic delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 45-day risk-free guarantee. If you are not completely satisfied with your TAO Clean device, you can return it within 45 days of purchase for a full refund, minus shipping and handling fees.
How often should I replace my brush heads?
For optimal hygiene and performance, we recommend replacing your toothbrush heads and facial cleansing brush heads every 3 months, or sooner if the bristles appear frayed.
Do TAO Clean products come with a warranty?
Yes, all our electronic devices include a 2-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
Are your facial brushes suitable for sensitive skin?
Absolutely. Our facial brushes feature dual speeds and soft, antimicrobial bristles designed to be gentle enough for all skin types, including sensitive skin, while still providing a deep clean.